Especially Innovative is committed to customer satisfaction, and we hope that you are satisfied with each and every product you get from us.
Full refunds on applicable items will be paid back to your original payment method and will show on your statement within 3-7 business days.
Especially Innovative accepts returns on all items under the following conditions:
● Sealed in its original packaging.
● Within 30 days of delivery.
We will accept a return only if fully intact and 'New Condition'.
We are sorry for the inconvenience, but due to the nature of the products we sell, we can’t accept returns on opened products.
FREE RETURN SHIPPING
How to return your products
If you have an applicable product to return you should:
● Contact us immediately through our contact page
● We will email you a prepaid shipping label
● Print it out and pack the item with a copy of receipt
● Send it to us
● Once we receive it and verify that it is sealed, a refund will be issued to the original form of payment, please allow 3-5 days for processing.